Frequently Asked Questions

Below are common questions we get about association management companies, in general, and IMG Associations. If you don't see your question answered here, please contact us.

Q. What is an association management company?
A. Association management companies (AMCs) are for-profit businesses that provide professional management and administrative services to associations and nonprofit organizations. Partnering with an AMC allows an association's volunteer leaders to focus on the strategic goals of the organization, while the AMC staff handles the day-to-day operations.

Q. With more than 700 AMCs, why choose IMG Associations?
A. That’s easy—our superior service, our strong relationships with our clients and their volunteer leaders, our commitment to our associations partners' growth and our dedication to serving each association uniquely. IMG is proud of the quality service and outstanding membership and revenue growth results that we provide.

• Superior service — Relax, it’s handled. IMG Associations has a company-wide dedication to exceeding your expectations. We go the extra mile, and then some, to ensure our clients’ success.
• Dedicated, accessible staff — Our association leaders don’t have to sift through layers of staff to get a question answered. Each of our association teams is led by an experienced executive director or project manager who is the go-to contact.
• Unique and affordable value — IMG Associations is small enough to offer personal attention to each of our clients, but large enough to provide an extensive menu of services and flexible staffing model. Additionally, we can access extended resources that no other management partner can, through our global IMG family. (To learn more about IMG, visit www.imgworld.com).
• A smooth transition  — We make it easy to be an IMG Associations client. Our “ready on day one” transition plan and new client on-boarding team ensure deadlines are met and client satisfaction is high. We’ll work closely with your current management to create a stress-free transition for you.

Q. How is IMG Associations organized to serve my association?
A. IMG Associations operates under a blended staffing model that provides high-touch, dedicated services at an affordable cost. Our structure is unique among association management companies, in that we do not share executive directors among association clients and utilize an unusually high ratio of “core” (assigned to one client) staff to shared staff (experts in functional areas such as accounting, data management, and website technology). Staffing is customized around the client’s needs and budgets, which results in cost efficiencies and superior service levels.

Q. What services does IMG Associations offer? Are services available a la carte?
A. IMG Associations offers full-service association management, project-specific support and consulting services. Our a la carte services are great add-ons to any association as it grows and needs more management support. Visit the "What We Do" section of this website to learn more.

Q. How does IMG Associations charge for services?
A. IMG Associations only employs the best people with the best work ethic, so we recognize that our staff members will spend all the hours they need to get the job done right. That’s why IMG charges our clients by the service, not by the hour. We base our fee quotes on the resources anticipated for the association. Our experience is that this method compares very favorably cost-wise for our clients, especially as compared to other management companies that bill by an hourly rate. To be crystal clear, our management fee covers staff salaries and benefits as well as regular overhead expenses (computer equipment, office furniture, utilities, etc.) needed to achieve the goals in our service plan. We do not impose “excess hours” fees or set an arbitrary limit on staff hours. We do not charge separate transition fees or conference management fees.

Q. Given the current economy, what can IMG Associations do to help my association?
A. Partnering with IMG as your association management partner can reduce overhead cost for the association and increase your services to members. In addition, IMG provides additional resources to reduce your association’s cost even more. IMG is a market leader in the “greening” of businesses and associations, employing an in-house expert on environmental issues and how organizations and venues can become more socially and environmentally responsible. This could prove valuable to the development, implementation and widespread communication of any future “green” initiatives.

Q. How can my association become an IMG Associations client?
A. If your association or an association you work with is interested in management support, please complete our RFP form or contact us by phone at 1.888.484.4678. Many of our association clients were referred by our current association partners, so we appreciate our client testimonials and referrals.